Frequently Asked Questions (FAQs)
Affordable Quality Lighting
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Q. Do you sell to the general public?
A. Yes, to be competitive, we sell to everyone and everyone pays the same prices. Afterall, the home centers sell to the public and to the contractors at the same prices! Some contractors refuse to accept the fact that even the so-called "wholesale" supply houses sell to the public at the same price as they do to the contractor. The difference is they will never admit it to the contractor. We, on the other hand, do not believe in deceiving anyone. (for more information, click here) |
Q. Can I pick up my order?
A. Yes. Please Click Here for Will Call information. |
Q. Do you offer Product or Technical Support?
A. Please Click Here. |
Q. How long will it take to receive my order?
A. Please Click Here. |
Q. Do you ship outside of the Continental United States or to other countries?
A. We do. Please click here for shipping information. |
Q. How do I place an order online for special or overnight shipments? The only options available on your online ordering system was for UPS Regular Ground.
A. We apologize, but at this time when placing an order online your only option is UPS Ground delivery. Due to variations in items and the urgency required for your shipment, to better serve you, we ask that you place these orders over the phone. |
Q. Can I get a discount on your items?
A. Yes and No. We apologize, but unlike other companies, we already post the lowest possible prices. This is in order to be fair to customers that can't buy larger quantites. As for customers that are buying large quantites, we know we have the lowest prices available. There are some instances where we do give a break for volume, and that will depend on the item and the quantity. Please fill out our Online Quote Form (click here for this form). Before you fill out this form, please make sure that you do need a large quantity. |
Q. How is shipping and handling calculated?
A. Shipping and handling will vary between orders placed on the telephone and orders placed on the Internet. We assess the shipping & handling costs for telephone orders using a combination of UPS software and our own handling fees based on: a) the shipping region, b) fragility, c) residential or commercial destination UPS charges, d) special or uncommon size/dimensions that the carrier may require a handling surcharge for, and any other special considerations the item(s) may require. Internet orders are all based on a flat per-item rate that we have pre-set in our shopping cart system. The only varying factors in the shipping costs for Internet orders are: a) the shipping region, b) the quantity of any one item ordered. We reserve the right to add no more than $1.00 (one dollar) to any order without any type of notice. This will never exceed $1.00 (one dollar). This is only to cover the rising costs of shipping that we are incurring from our carriers. In the case that this amount exceeds $1.00, we will notify the customer for prior approval before we charge your credit card. All other terms and conditions of sale apply and are noted above. |
Q. Do you charge sales tax?
A. We ONLY charge sales tax to residents of California. |
Q. Does your company require a minimum order?
A. Yes. We require a minimum order of $100.00. This $100 must be met before any additional costs including shipping, handling, and any taxes (if you're out of California). |
Q. Does your company require a minimum order?
A. Yes. We require a minimum order of $100.00. This $100 must be met before any additional costs including shipping, handling, and any taxes (if you're out of California). Sometimes we waive the $100.00 minimum (depending on order), so please continue to process your order anyway. If we do accept the order placed under $100 then you MAY incur a surcharge up to $25.00 (not including shipping, handling, or any taxes) WITH YOUR PRIOR APPROVAL. AGAIN, THIS SURCHARGE WILL ONLY BE APPLIED UPON THE CUSTOMER'S WRITTEN APPROVAL. Therefore we require that you provide your FAX number upon placement of any order under $100. Please do NOT place phone order under $100.00. Use the On -line shopping cart. |
Q. How do we place an order?
A. There are several convenient ways to purchase:
1) By Telelphone (Click Here for Phone Information).
2) By our Secure Online Shopping Cart (you can order directly from this website where you will find a blue buy button by each item) |
Q. Can I come in to your Valencia, California location and purchase or pick up my order?
A. Due to the overwhelming demand from local customers, we do NOT offer Will Call (pick up) out of our Valencia, California location. Any orders placed, even if you are local, will have to be shipped to you. We also no longer accept walk in business for customers to place orders or view our items. We have closed our showroom as we found it to be impeding our worldwide business. |
Q. What do I need to have ready when placing a telephone order?
A. Please Click Here. |
Q. What type of payment do you accept?
A. Due to our low prices, we do not accept COD orders or Open Accounts. We only accept Pre-Pay orders only. You can pre-pay by using any Major Credit Card (Visa, Mastercard, Discover, American Express) (Online or Via Telephone orders). If you don't have a credit card, We accept business or personal checks, money orders, cashier's checks, and bank checks/drafts. IMPORTANT NOTE: Business or personal checks, cashier's checks, and bank checks/drafts may take up to 4-6 weeks to clear. This will depend on your location, your bank, and the cooperation we receive from your bank. We do not process or ship orders until the payment has cleared. Therefore we highly suggest you send in a money order. We will immediately process orders placed by money order or credit card. |
Q. Is your online shopping cart system secure?
A. Absolutely 100% secure. We use geotrust, one of the most trusted names in the industry for our SSL encryption, so you can feel safe when ordering from us! If you would still prefer to place your orders by other means, then please Click Here for our contact information. |
Q. How soon do I have to report any problems with an order I received whether I have damaged or missing items?
A. We have an easy system to report damaged or missing items, and that is our Online Claim Form. We do NOT take any claims over the telephone as we found it to be more efficient for the claim to be in writing. Click Here for our Online Claim Form. Important to Note: Damaged or Missing Items must be reported within 48 hours after receiving your order. For damages, this time period allows us to easily file claims through our carriers if needed, and for missing items, this time period allows us to better investigate the missing item. |
Q. Why are your prices so low?
A. Click here to read why. |
Q. How is your quality?
A. Click here to read about it. |
Q. Where is your company located?
A. We are located in Valencia, California (Next to Six Flags California!). Valencia is a suburb of Santa Clarita located about 30 miles northwest of Downtown Los Angeles, California. Most of products ship from our Valencia Warehouse.Our business hours are 7:30am to 6:00pm PST Monday - Thursday, we are closed on Fridays and weekends. Click Here for our complete Company Information. |
Q. Are your products UL Approved?
A. Some products are UL Approved, and others are either ETL approved or have no approval because it may not be required or available on that type of item. Please understand that there is a misconception about UL / ETL. UL is NOT a government agency. It is a private company that requires annual membership and charges private companies a per item fee to have their products tested. This obviously causes the company to charge more for that item to cover those expenses. In order to keep our costs down and pass the savings to you, we do NOT fall into this UL Trap by listing all our items. We do sell many items that are UL Listed and or come with UL Listed components because the factory we purchase them from already had them UL Listed. If you have a question on the type of Listing for a particular item, you may E-Mail us with the part number in question, and we will provide you with your answer. |
Q. Do your Landscape Lights come with the same connectors that are found on the fixtures at the home centers?
A. Absolutely Not! We do NOT offer any type of Do It Yourself "connectors" on our units. Our units simply have the bare leads coming out of them. Those quick "connectors" are commonly found on lower end fixtures that home centers and other websites are selling. These "quick connectors" are designed for the do-it-yourself market and never last long without causing a bad connection and can't accommodate large size cables. Our fixtures are commercial grade. Most good landscape contractors will not use the quick "connectors" for fear of having a bad connection from moisture that will always enter. They are also easily disconnected from any type of contact, i.e. gardener, pets, etc. A good contractor will simply use wire nuts in conjunction with silicon or our 3M splice kits if you really want the job done correct. |
Q. Will I be charged different SHIPPING costs between phone and Internet orders?
A. Shipping and handling MAY vary between orders placed on the telephone and orders placed on the Internet. We assess the shipping & handling costs for telephone orders using a combination of UPS software and our own handling fees based on: a) the shipping region, b) fragility, c) residential or commercial destination UPS charges, d) special or uncommon size/dimensions that the carrier may require a handling surcharge for, and any other special considerations the item(s) may require. Internet orders are all based on a flat per-item rate that we have pre-set in our shopping cart system. The only varying factors in the shipping costs for Internet orders are: a) the shipping region, b) the quantity of any one item ordered. |
Q. Will I be charged differently for ITEMS between phone and Internet orders?
A. No. Prices are the same whether you decide to place an order by phone or via the Internet. We don't penalize our customers for calling us. |
Q. I am having a problem placing an order. When I click the Buy Button, the "Buy" Window does not appear and the page just refreshes, nothing happens...
A. If this is the case, the following may be happening:
1) The buy window may have opened within another window that is minimized. Simply scroll your mouse down to your task bar (which is usually the blue bar at the bottom of your screen that spans horizontally and contains your Start Button to the left). There you will find tabs of all the windows open on your computer at that moment. Click each one until you find the buy window.
OR
2) You may have a popup blocker enabled. Whether it be from Earthlink, AOL, your Anti-Virus Software, or just from Microsoft itself. Often times you may have more than one popup blocker active. Please make sure all popup blockers are disabled while you are shopping our website. You can always re-enable the popup blockers once you are finished.
OR
3) Neither of these two answers seem to solve my problem. Can I place the order by phone instead? Yes, please click here for our phone ordering procedure. |
Q. How do I report a bad link or an error on this website?
A. Simply click here to let us know. We greatly appreciate your help in making this website better for you, our customer. |
Q. What is your Low Price Guarantee?
A. The Low Price Guarantee means that we will either beat or match the price as long as the following terms and conditions are met: 1) You provide us with a written original quote from another company; 2) Price cannot be below our cost; 3) Shipping and Freight cost are not included in the guarantee; 4) Must be the same as our quality. Low Price Guarantee does not apply after you already purchased from us. Meaning that if you already made a purchase and we already charged you and if you found the item for less elsewhere or if we lower our price (wheter your order has shipped or not) and you met all of the above Low Price Guarantee terms and conditions than we can not honor the low price guarantee and or give any sort of refund, credit or discount. You must approach us on the Low Price Guarantee before you make the purchase from us. |
Q. Is it okay to follow all installation instructions and advice on your website?
A. Any and all installation instructions, tips, advice, layout, etc. is strictly shown on this website as a courtesy and we highly suggest that you either consult with a local licensed electrical contractor or have a local licensed electrical contractor install your light fixtures and or any other items that require tools, wiring, etc. We are 100% NOT RESPONSIBLE for any and all installation instructions, tips, advice, layout etc. that is shown on this website in any manner as we are not licensed electrical contractors and we highly suggest that you do not use what we have posted as an endorsement or instruction to do your own wiring or electrical installations. Again, we highly suggest that you either consult with a local licensed electrical contractor. We also highly suggest that you have a local licensed electrical contractor install your light fixtures and or any other items that require tools, wiring, etc. We are not responsible for harm or damage that may be caused by any fixture's installed. |
Q. What is the Administrative Charge?
A.
Online Orders: When entering your orders online, please make sure you enter the correct address, and most importantly, zip code. If your zip code is incorrect, our merchant credit card terminal will show a "no match". When this happens, we must...
1) void your charge.
2) search your zip code through the United States Postal Service to confirm if in fact it is incorrect.
3) if step 2 does not correct the problem, we will have to telephone you or your credit card company for correct zip code and/or address.
As you can tell by the time consuming steps that must be taken, this of course costs us time and money. Therefore, we will automatically charge an administrative charge to your order of $1.50.
Phone Orders: When placing your order by telephone, please make sure to provide the correct address, and most importantly, zip code. On telephone orders, we do fax you paperwork that will ask you to verify all the information before signing and faxing back to us, which eliminates any mistakes that the order taker may have made or you may have provided them. We are not responsible for any mistakes that the order taker types in. This is why we fax it to you for you to verify, not only the items on the order, but your bill to and ship to addresses as well. The responsibility lies on you to check all information before signing and faxing back to us. Therefore, if you sign and fax back to us, we will assume that all information is correct, and if it is not, our merchant credit card terminal will show a "no match". When this happens, we must...
1) void your charge.
2) search your zip code through the United States Postal Service to confirm if in fact it is incorrect.
3) if step 2 does not correct the problem, we will have to telephone you or your credit card company for correct zip code and/or address.
As you can tell by the time consuming steps that must be taken, this of course costs us time and money. Therefore, we will automatically charge an administrative charge to your order of $1.50. Please note that this stipulation does not appear on one of the 2 forms we fax you so please be aware of this policy and make sure to double check all information. |
Q. Do I get everything I normally get when I buy a below cost item?
A. For all below cost items, we do NOT offer free bulbs or other free items that normally come with each unit at the regular price. We also do NOT offer free stakes, unless the item comes with the Generations Stake or the Aluminum Stake. The Super Stakes (PSK1) are NOT free of charge on any items that are listed at Below Cost. |
