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If your order was placed over 10 working days ago
IMPORTANT NOTE:
We are CLOSED on FRIDAYS and weekends.
Orders placed on a THURSDAY or AFTER were NOT processed until the following Monday.
Processed means when we BEGAN inputting your order and NOT when it shipped.
Due to an overwhelming amount of orders, we are experiencing an extended delay in shipping orders. PLEASE REMEMBER THAT OUTDOOR LIGHTING ITEMS MAY TAKE 2-3 WEEKS BEFORE SHIPPING REGARDLESS OF THE ESTIMATED SHIPPING TIME POSTED BESIDE THE ITEM. We apologize for any inconvenience this may cause.
With the above in mind, if you still wish to contact us, please call the below number at which case you will be directed to our automated order status desk. There you will be instructed to leave a message with your order details and you will be contacted with your order status within 48 business hours.
The DIRECT number to this department is 1-818-534-5300
Please call AFTER 9am to 6pm Monday thru Thursdays only.
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