Click your state below, or if you're located out of
the continental USA or in another country, click here.
IMPORTANT NOTE:We try our best to ship orders as soon as possible. Please read the below information...
Expected delivery time on items noted In Stock: (You will find the words "IN STOCK" normally above the buy button - see example below)
These items noted as In Stock does NOT mean that that particular item will ship the same day you place it. We still need to process your order, meaning we need to download your order, re-enter it in our system, charge it, produce the product if applicable, run it through the quality control department and finally have it placed in our shipping department for its turn to be packed and shipped. Keep in mind, we work long hours Monday through Thursday therefore we are closed Fridays and Weekends. So bottom line, these items normally SHIP from our warehouse within 2 to 7 working days. Ship meaning when your order LEAVES our warehouse. This is NOT when you will actually receive your order, please allow for travel time noted in the above map.
Expected delivery time on items noted Parts In Stock: (You will find the words "PARTS IN STOCK normally above the buy button - see example below)
These items noted as Parts In Stock does NOT mean that that particular item will ship the same day you place it. We still need to process your order, meaning we need to download your order, re-enter it in our system, charge it, produce the product if applicable, run it through the quality control department and finally have it placed in our shipping department for its turn to be packed and shipped. Keep in mind, we work long hours Monday through Thursday therefore we are closed Fridays and Weekends. So bottom line, these items normally SHIP from our warehouse within 7 to 14 working days. Ship meaning when your order LEAVES our warehouse. This is NOT when you will actually receive your order, please allow for travel time noted in the above map.
NOTE FOR RUSH ORDERS: If you need your order processed sooner and or to ship with special travel time (ie. Overnight or 2-Day Delivery) then you must place it over the telephone at 1-818-534-5300. SPECIAL NOTE:If you have an "in stock" item and also a "made per order" item on the same order, the order may take longer to process based upon the time needed to make your "made per order" item. Therefore your "in stock" item will be shipped at the same time as your "made per order" item. SPECIAL NOTE 2:If you have an "in stock" item but you choose the Injecta-Seal Feature, the order may take a little longer to process based upon the fact that Injecta-Seal requires at least one day to apply and dry. It's worth the wait! All of the above information was made as brief as possible and it is not our complete and binding delivery terms and conditions. Please refer to our Terms & Conditions of Sale for complete details.
REMINDER: We do NOT ship FRIDAYS and Weekends We do accept phone and web orders on Fridays but
our shipping department is closed on Fridays.
How do we calculate your Shipping Costs?
We are a preferred account with UPS, therefore we receive discounted rates, however there are other factors involved when we calculate shipping. Please see below:
1) UPS surcharges us for Residential areas as opposed to commercial areas, so if you're in a Residential zone this will apply to you. The charge is anywhere from $3. 00 per box to $6.00 2) UPS has a standard yearly price increase of at least 4.9% for Ground Shipping and up to 6.9% for Air. They have also had additional increases to compensate them for the rising fuel costs. Click Here to see the recent letter received from UPS regarding these increases. 3) UPS surcharges us for “odd” size boxes; weight is not the only issue 4) There may be other items on the order that come with the product you are ordering (example some spot lights come with large spikes, etc) 5) We also include handling to cover our labor cost, the box(s), tape, packing material etc. We have received 2 price increases over the past 18 months from our packing material suppliers due to the rising fuel and the world wide rising cost of raw material. 6) Some items we also include an additional handling charge if they require extra labor such as an order of and odd amount of certain accessories that requires us to open a master and count them: Example: 41 clips out of a bag of 100, etc.
Another Important Note about Shipping Rates:
Please don't be fooled by companies that advertise free shipping. NO ONE GETS FREE SHIPPING or a REDUCED SHIPPING! This is a classic gimmick and quite frankly we are shocked that in this day and age, companies are still using this classic deceptive form of advertising. It is quite obvious that they factor the shipping into the cost of the product. In fact, this ends up costing you more than if they would have just separated the shipping cost. Why? Think about it... When the shipping amount is added to the product cost, everybody pays the same, whether you are located close or far from that company. You will end up paying much more for shipping than what it actually would have cost had the shipping cost been honestly separated from the cost of the product. Plus, you will never get the discount that normally applies to orders over certain weights, because you are being charged a flat incorporated shipping cost. Another example is that if you are buying an item in your same state, you will obviously have to pay sales tax. Now, if that item has the incorporated shipping into it, guess what? You end up paying tax on that shipping charge. So, this should clear things up...that there is NO SUCH THING AS FREE SHIPPING or LOW SHIPPING - and please beware of any company that still uses this gimmick.
We are at least honest enough to let you know that we carry over 2,500 items, yet we only advertise under 20 items with free shipping. Why do we have these 20 items at Free Shipping? Because they are recessed trims that cost us 6 cents a piece to ship. Unlike other companies that are selling chandeliers, post lights, and many other items and advertise them at free shipping. Anybody that uses this free shipping gimmick, have fun with them and throw them a curve ball by calling them and asking them, "Can I pick up the order?..."
*We cannot guarantee any travel dates displayed on the above map. Travel dates will be determined by competency of the courier. Holidays, Weekends and any other unforseen circumstances that we or our courier cannot be responsible for.
